Shipping Policy

SHIPPING
Orders can be expected to be received within 2 to 7 business days. We use CANADA POST EXPRES POST. We can use same/next day courier service to regional destinations if required. If a courier other than CANADA POST EXPRES POST is preferred please mention in the comments box (at the checkout process), and be advised that we will contact you in regards to the final shipping price according to your choice of courier.

We calculate shipping charges by the total weight of your purchases and destination.

You will see the total shipping charges applied to your order before you enter your credit card information.

LOCAL CUSTOMERS:
You can save the shipping charges by placing your order on-line and picking it up in person at the store. Please allow us time to process your order and inform you when it is ready.

HAZARDOUS ITEMS:
Hazardous or toxic items such as paint, flares, fire extinguishers, epoxies, compressed gas and some maintenance products may not be economical or allowed to be shipped depending on regulations and destination. Ground freight only. We will contact you if it is not feasible or cost effective to ship to you.

TRUCK FREIGHT:
Oversized, overweight items such as dinghies will have to be shipped by truck and will be subject to applicable freight charges.

SALES TAX:
There are no sales taxes applied to orders shipped to the U.S.A. Ontario customers will have 5% GST and 8% PST added to your order. Newfoundland & Labrador, Nova Scotia and New Brunswick will have 13% HST. All other provinces and territories will have only 5% GST added.

PAYMENTS:
All sales are processed in Canadian dollars. We accept VISA, MASTER CARD and DEBIT CARDS in the store and VISA and MASTER CARD on the internet store.

We also accept traveler checks and money orders in Canadian funds. Sorry no C.O.D. or freight collect orders.

ORDERING:
By internet: www.thechandleryonline.com
By e-mail : info@thechandleryonline.com
By telephone: 1-800-785-4664 (Canada only)   1-613-820-7642 (local)
By fax : 1-613-820-7643 (24 hours a day)
By mail: The Chandlery
367 Poulin Ave.
Ottawa, Ontario, Canada
K2B 5V2

ADDITIONAL INFORMATION:
We have tried to make the web store as accurate as possible. Errors are unintentional and subject to correction. We regret any incorrect images, photographs, text or typographical errors.

CUSTOMER COMMENTS:
We welcome any comments or suggestions from you that we can use to improve our web site.